Dewi188 Privacy Policy – How We Protect Your Personal Data

1 Introduction

Dewi188 takes the privacy of every member who trusts our platform seriously. As an online entertainment platform serving users in Malaysia, we understand that your trust depends not only on the quality of our games and the speed of transactions — but also on how we manage the personal information you provide to us.

This Privacy Policy is drawn up in accordance with the requirements of Malaysia's Personal Data Protection Act 2010 (PDPA) and international industry best practices. We want you to understand exactly what happens with your data — from the moment you register to the moment you close your account.

This policy covers all services operated by dewi188, including account registration, identity verification (KYC), deposits, withdrawals, participation in promotions, use of live chat, and any other interactions with our platform.

2 Types of Information We Collect

Dewi188 only collects data necessary for legitimate and specific purposes. We do not collect excessive or irrelevant data beyond what is required to deliver our services. The following are the categories of information we collect:

We also collect data automatically when you use our platform through cookies, pixels, and similar tracking technologies. Further details about cookies are explained in Section 7.

3 How We Use Your Data

Dewi188 uses your personal data only for the purposes stated and communicated at the time of collection. We will not use your data for any other purpose without prior notice or your consent:

• Account Management: To create, verify, and maintain your account at dewi188, including the KYC process and age verification.
• Transaction Processing: To securely and accurately process deposits, withdrawals, and any financial transactions associated with your account.
• Fraud Prevention: To detect and prevent fraudulent activity, money laundering, multiple-account abuse, and any other security violations.
• Customer Support: To respond to enquiries, resolve complaints, and provide technical assistance to you.
• Service Communications: To send important notifications regarding your account, transactions, policy changes, and security information.
• Marketing (with consent): To keep you informed about the latest dewi188 promotions, bonuses, and offers — only if you have consented to receive marketing communications.
• Legal Compliance: To fulfil our obligations under Malaysian law, regulatory directives, and applicable reporting requirements.
• Platform Improvements: To analyse usage patterns, identify technical issues, and continuously improve the overall user experience.

4 Data Storage & Retention Period

All personal data collected by dewi188 is stored on secure servers with full encryption. We use AES-256 encryption for data at rest and TLS 1.3 for data in transit, ensuring your information remains inaccessible to unauthorised parties at every stage.

Our data retention periods are as follows:

• Active account data: Retained for as long as your account remains active on the dewi188 platform.
• Financial transaction data: Retained for a minimum of seven (7) years after a transaction occurs, in line with Malaysian financial legal requirements.
• KYC & identity records: Retained for five (5) years after account closure in accordance with compliance requirements.
• Support communication logs: Retained for two (2) years for reference and dispute resolution purposes.
• Marketing data: Deleted within 30 days of you withdrawing your marketing consent.

Once the retention period has expired and no legal obligation requires further retention, your data will be securely deleted or anonymised so that it can no longer be associated with you.

5 Data Sharing with Third Parties

Dewi188 does not share your personal data with third parties except in the following circumstances, which are strictly defined and controlled:

• Payment Providers: Required financial information is shared with authorised payment service providers (such as banks, FPX, and digital wallet operators) solely for the purpose of processing your transactions.
• Game Providers: Limited game data is shared with third-party game providers integrated with the dewi188 platform to ensure smooth gameplay sessions.
• Relevant Authorities: dewi188 may disclose data to government authorities, law enforcement agencies, or regulatory bodies when required by law or a valid court order.
• Support Service Providers: Companies that assist us with technical operations, analytics, and customer support — all bound by strict confidentiality agreements.

All third parties we engage are required to uphold data security standards equal to or higher than our own. dewi188 does not permit any third party to use your data for their own marketing purposes.

6 Data Security & Protection Measures

Your data security is a responsibility we take extremely seriously. dewi188 implements multiple layers of technical and organisational security to protect your information from unauthorised access, loss, destruction or disclosure:

• 256-bit SSL/TLS encryption for all communications between your device and dewi188's servers.
• Two-factor authentication (2FA) is available for all member accounts as an added layer of protection at Login.
• 24/7 security monitoring by our cybersecurity team to detect and respond to threats in real time.
• Internal network segregation to ensure sensitive data cannot be accessed from unrelated systems.
• Regular security audits by independent third parties to identify and patch any system vulnerabilities.
• Role-based access control (RBAC) ensuring that only authorised personnel can access user data relevant to their job responsibilities.

While we take all reasonable measures, no security system in the world can be guaranteed 100% foolproof. You also play an important role in keeping your account safe — ensure your password is strong, unique, and never shared with anyone.

7 Cookies & Tracking Technologies

The dewi188 platform uses cookies and similar technologies to enhance your experience, secure your session and help us understand how users interact with our platform.

Types of Cookies We Use:

• Essential Cookies: Required for core platform functions such as login, session management, and security. These cookies cannot be disabled.
• Performance Cookies: Collects information on how you use the platform to help us improve speed and usability.
• Functional Cookies: Stores your preferences such as language, region and display settings for a more personalised experience.
• Analytics Cookies: Helps us understand aggregated, anonymised usage patterns for platform improvement purposes.

You can manage your cookie settings through your web browser. However, disabling certain cookies may affect the functionality of the dewi188 platform. For more information on managing cookies, please refer to your web browser's documentation.

8 Your Rights as a User

As a registered dewi188 user, you have the following rights regarding your personal data, in accordance with Malaysia's PDPA and international best practices:

To submit any request related to the rights above, please contact our support team via live chat or email at [email protected]. We will process your request within 30 business days of receipt.

9 Mandatory Disclosure & Legal Compliance

Dewi188 operates in compliance with applicable Malaysian law. In certain circumstances, we may be required to disclose your personal data to authorities without your prior consent:

• When a valid court order or warrant requiring the disclosure of information has been issued.
• When disclosure is required to prevent serious crime, threats to public safety, or money laundering activities.
• When directed by Bank Negara Malaysia, the Companies Commission of Malaysia, or any relevant regulatory authority.
• In investigations relating to fraud or illegal activity involving user accounts on our platform.

In all such cases, dewi188 will only disclose the minimum data strictly necessary and nothing beyond that. We will also notify you of any disclosure that occurs where we are legally permitted to do so.

10 Amendments to the Privacy Policy

Dewi188 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, new technologies, legal requirements, or user feedback. The most recent update date will always be displayed at the top of this page.

If material changes are made to this Privacy Policy — particularly those that significantly affect your rights or how we use your data — we will provide clear notice via your registered email, an in-platform notification or a prominent banner on our website at least 14 days before the changes take effect.

Your continued use of the dewi188 platform after any amendment takes effect constitutes your acceptance of the updated Privacy Policy. If you do not agree with the changes, you have the right to close your account and request data deletion in accordance with the procedures outlined.

11 Contact Us for Privacy Matters

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we manage your personal data, please contact the dewi188 Data Protection Officer (DPO) through the following channels:

• Live Chat: Available 24/7 directly within the dewi188 platform — the fastest way to get a response.
• Email: [email protected] (displayed as plain text only)
• Response Time: Privacy enquiries submitted via email are answered within 3 business days. Cases requiring in-depth investigation are resolved within 30 days.

You may also visit the FAQ us for frequently asked questions on privacy and data security, or visit the Responsible Gaming for information on self-exclusion controls and user protection.